What to do if your Sirius Radio is not working?

SiriusXM radios have been designed to provide you with trouble-free performance without the need for servicing. If your radio does not appear to be functioning properly, please try these helpful troubleshooting tips. Please note, messages displayed on your SiriusXM radio screen may vary slightly from what’s noted below.

How do you get a signal refresh on SiriusXM?

Give us your mobile number and we’ll text you a link with instructions. View a sample of the text message . Once you’re in front of your radio, follow instructions in the text message to complete the signal refresh. Text the word “Refresh” to 77917. Text the word “Refresh” to 77917.

What happens when I tune to another channel on SiriusXM?

Tune to another channel. Your SiriusXM radio is acquiring audio or program information from the satellite. This message usually goes away in a few seconds. SiriusXM is updating your Radio with the latest encryption code. Wait until the update is complete.

What to do if your SiriusXM antenna is bent?

Make sure the SiriusXM antenna cable is not bent or broken. Turn your SiriusXM radio off, then on, to reset this message. If using a Dock & Play or Portable Radio, remove the Radio from its docking cradle and then reinstall to attempt to reset this message. The channel you’ve selected is not currently broadcasting.

How do I refresh my Sirius radio signal?

Text the word “Refresh” to 77917. Text the word “Refresh” to 77917. We’ll send you a text with special link to start the refresh radio process. View a sample of the text message . Once you’re in front of your radio, follow instructions in the text message to complete the signal refresh.

Why is my Sirius Radio not picking up my signal?

A poorly-installed antenna will not consistently receive the SIRIUS signal from the satellites in the sky, causing drop-outs. These signal drop-outs can cause your SIRIUS radio to occasionally mute. When this happens, your SIRIUS radio’s display will show “Acquiring Signal”.

How do you install a Sirius radio antenna?

Properly mounting the antenna on the correct location. Routing the antenna cable from the antenna to the SIRIUS radio. The following antenna installation directions and tips will help you correctly install your Magnetic Mount Antenna so you get the optimal XM Radio listening experience. Click the particular type of vehicle you have:

How much is the activation fee for SiriusXM?

Activation Fee: For each Receiver on your account, we may charge you a fee to activate, reactivate, upgrade or modify your Service. The fee is payable with your first subscription fee payment. For audio Service, the activation fee is currently $15.00.

How do you get your radio ID on Sirius?

Enter your Radio ID and your refresh signal will be sent in moments. If you accidentally miss the refresh signal, please repeat the process above. How to find your Radio ID/ESN: For many Sirius radios you can simply tune to channel 0 and the 12-digit Radio ID (also ESN, or SID) will be displayed.

Why is my Sirius Satellite Radio not working?

Your SiriusXM radio is acquiring audio or program information from the satellite. This message usually goes away in a few seconds. SiriusXM is updating your Radio with the latest encryption code. Wait until the update is complete. This message may also display when you are trying to tune to a channel that is unavailable or blocked.

When do I need to refresh my Sirius Radio?

Call 1-855-MYREFRESH (697-3373) and follow the prompts. (This is a toll-free call). If you refresh your Sirius radio for any other reason prior to August 4, you will need to perform this action again on August 4 or later to realign your channels with your current subscription package.